This Privacy Policy describes how The Forrest Group, LLC, doing business as Fly Lyfe ("Fly Lyfe," "we," "us"), collects, uses, and shares information when you use the Fly Lyfe mobile application and related services (together, the "Services"). It applies to the Fly Lyfe app and to flylyfe.ai.
Account information. When you create an account we collect your name, email address, and any profile details you choose to add, such as a profile photo.
Location. With your permission, we collect your device's precise location while you are using the app in order to power location features: checking in to places, your travel passport map, and discovering venues, lounges, and members near you. Location access is optional and controlled by you in your device settings; the app does not collect your location in the background.
Photos and media. When you choose to post a photo or video, attach an image to a concierge request, or upload a boarding pass, we receive the media you select. We do not scan your photo library.
Content you create. Posts, captions, comments, check-ins, ratings, and messages you send to the Fly Lyfe concierge.
Payment information. Payments are processed by Stripe, our payment processor. Your card details are transmitted directly to Stripe and are not stored on Fly Lyfe servers. We retain records of your transactions (what you purchased, amount, and status) to provide the Services.
Booking information. Details needed to fulfill travel services you request — for example traveler names, dates, and itinerary details for flights, stays, cars, lounge passes, and experiences.
Device and usage information. Device type, app version, push notification tokens, and diagnostic logs that help us keep the Services reliable and secure.
Service providers. We share information with vendors who process it on our behalf and under confidentiality obligations, including payment processing (Stripe), cloud hosting, transactional email delivery, flight data, mapping, and AI processing for the concierge.
Travel and hospitality partners. When you book a service, we share the details required to fulfill it — for example, your name and reservation details with the venue, transportation provider, lounge operator, or property.
Other members. Content you post to the social feed, your profile, and — where the feature is enabled — your check-in activity may be visible to other Fly Lyfe members. You control what you post, and you can report content and block members within the app.
Legal. We may disclose information when required by law or to protect the rights, safety, or property of Fly Lyfe, our members, or others.
Business transfers. If Fly Lyfe is involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction.
Location. You can enable or disable location access at any time in your device settings. Core features that do not depend on location continue to work.
Push notifications. You can turn notifications off in your device settings.
Account deletion. You can delete your account at any time from within the app — go to the Pass tab and tap Delete account. Deleting your account removes your profile and personal information from active systems, subject to records we are required to keep (for example, transaction records for tax and accounting purposes).
Access and correction. You can review and update your profile information in the app, or contact us for assistance with access, correction, or deletion requests.
California residents. Under the CCPA/CPRA you have the right to know what personal information we collect, to request deletion, to correct inaccurate information, and to not be discriminated against for exercising these rights. We do not sell or "share" personal information as those terms are defined under California law. To exercise your rights, contact us using the details below.
Other jurisdictions. Where applicable law (such as the GDPR) grants you additional rights — including access, portability, restriction, and objection — you may exercise them by contacting us.
We keep personal information for as long as your account is active or as needed to provide the Services, comply with legal obligations, and resolve disputes. We use administrative, technical, and physical safeguards designed to protect your information, including encryption in transit. No system is perfectly secure, and we cannot guarantee absolute security.
The Services are intended for adults and are not directed to anyone under 18. We do not knowingly collect personal information from children. If you believe a child has provided us personal information, contact us and we will delete it.
We may update this policy from time to time. We will post the updated version here and revise the effective date above. Material changes will be communicated through the app or by email.
The Forrest Group, LLC dba Fly Lyfe
Los Angeles, CA
Email: concierge@flylyfe.ai